GENERAL TERMS & CONDITIONS

- Unopened, unused, and untested merchandise that is re-sellable may be returned or exchanged within 30 days of the date the order was placed. The client is responsible for the shipping cost to send back. Due to sanitation reasons, used or tested items cannot be resold, therefore we cannot take it back. 

Online orders must be returned and/or exchanged at the Houston Central location - 1907 Southwest Freeway, Houston, TX 77098. They can be mailed back or brought to the store. Online Returns cannot be done at our other retailers or Memorial West location. JKC retailers have their own return policy and for anything purchased at a retailer, please refer to their policy. If you are initiating the return/exchange, please ship items with a copy of the packing slip and note the return/exchange to the address listed above. The client is responsible for the shipping cost to send back, unless the issue is in our error. Any returned product found to be tested or used is subject to this policy being enforced: the item will either be returned to the client at the client’s expense or disposed of if return shipping is not arranged.

There will be a 10% restocking fee applied to any returned merchandise that was ordered online and shipped.

- In warm months, please ship to your office or a place where someone can accept the package. If it sits on your doorstep the creamy products can melt. We do not replace items that melt during shipping or after delivery.

- Once the tracking number says the package was DELIVERED we are no longer responsible for your package. If it gets stolen, we do not send a replacement package since this is out of our control. Please send to a safe place.

- Please allow 1-5 business days for your order to leave our warehouse. Although we try to get all orders out same day if placed by Monday - Friday 3:00PM (CENTRAL TIME), sometimes it is an impossible task. Especially during peak times or when we have a special.

- For packages shown as "label created," to claim them as "lost," we must wait 30 days from the date the label was created. This is a USPS policy to officially make an insurance claim for a refund back to us. If the package is not marked as delivered within 30 days of shipping, we will send out a replacement package.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/jentrykelleycosmetics/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/jentrykelleycosmetics/privacy_policy).